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Privacy Policy

Our Commitment to Privacy

The privacy of your personally identifiable information is important to us. As part of our commitment to the privacy of your personally identifiable information that we collect online ("Personal Information"), we provide this notice explaining our online information practices and the choices you can make about the way your Personal Information is collected and used at this site. To make this notice easy to find, we make it available on our homepage and at every point where Personal Information is requested. This revised Privacy Policy is effective as of August 1, 2009.

The privacy practices set forth in this Privacy Policy are for this site only. Other R&R Products, Inc. ("R&R Products") affiliate Web sites may have different practices. If you link to or otherwise visit any other Web sites, please review the privacy policies posted at those sites. Also, if you are an employee of R&R Products or its affiliate, please note that other internal company policies apply to you related to employee use of company computer systems and networks.

Consent
Please read this policy carefully. Your use of this Web site constitutes your consent to the information collection, use, and disclosure practices described below.

Active Collection of Personal Information
In general, when you visit our site you remain anonymous, but on some pages, you need to provide Personal Information to register, order products or services, contact R&R Products, and conduct other transactions via the Web site. The types of Personal Information actively collected at the Web site may include any or all of the following, depending on your activities on the Web site:

Name, company, occupation, R&R Products customer number (if applicable), address, e-mail address, phone number, fax number, and credit/debit card/procurement card information, username or password.

Passive Information Collection
The Web site may "passively" collect certain kinds of information during your visit, including but not limited to:

Cookies: "Cookies" are small text files sent from a website to the hard drive of a user's computer to store bits of information related to that user. Cookies can store a variety of information, including IP addresses, navigational data, server information, data transfer times, user preferences, and passwords needed to access the special areas on the Site. We use cookies for the purpose of operating a shopper's ID to keep track of items in your shopping cart. We also use cookies to identify who you are after you log in or register. We also use cookies to create a more personalized experience on our Web site, for instance, by making you aware of what's new on our Web site since your last visit. You usually can configure your Internet browser to reject cookies. However, if you do so, you might not be able to access certain pages or use important functions on the Web site.

Other Passive Web site Tracking. This Web site also uses Internet Protocol (IP) addresses and log files to identify server problems and to improve site content and compile aggregated statistics about Web site usage and clickstream data. We also use Web beacons to help personalize your experience, similarly to how we use cookies. Companies that help us place advertisements on our site use Web beacons to serve cookies and advertisements. We also use Web beacons to gather non-personally identifiable information about the number of users who visit our Web site, the areas which they spend their time visiting, and other demographic data. Only R&R Products and our advertising agency will have access to the data obtained with Web beacons.

R&R Products also reserves the right to introduce new passive tracking technologies and techniques related to the use of the Web site. In general, we do not link your identity with information that we collect passively. However, in any situation where you log in with your username and password, any or all of the information that is passively collected about your activities on the Web site may be linked with your identity, and therefore may become Personal Information about you.

Online Advertising We Use
We use Google AdWords Remarketing to advertise trigger across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the TriggerApp website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER The cookie is used to say "This person visited this page, so show them ads relating to that page." Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager

You can also opt out of any third-party vendor's use of cookies by visiting www.networkadvertising.org/choices/

The Purposes for Which We Use and Disclose Personal Information
We use and disclose Personal Information obtained when you place an order or access this Web site to process and complete that order, and to provide a more personalized shopping experience.

We maintain certain Personal Data related to financial payments, such as credit/debit card/procurement card information, only until payment for your order is processed, unless you authorize the information to be stored for future visits. If you later decide that you do not want us to store such information, you may contact us at customerservice@rrproducts.com and ask us to delete such information.

We also use Personal Information to communicate with you, for example, to answer the e-mail and correspondence we receive, to confirm your order, to send more information about becoming a dealer, to send renewal notices, and to notify you of important changes in the functionality of the Web site or other notices related to the handling of your Personal Information.

We may use Personal Information to make recommendations for additional products or special offers, and to provide you with updates on new products that we believe may be of interest to you, in situations where you expressly request such communications. If you have previously asked to receive this information, but do not want to receive this information in the future, please contact us at customerservice@rrproducts.com.

Customization and Aggregate data
We use non-identifying and aggregate information to better design our Web site and gather information for product management and development at R&R Products. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our Web site, or that Y number of software licenses were ordered during a particular time period, but we would not disclose anything that could be used to identify those individuals. This aggregate information may also be shared with R&R Products's affiliates and independent dealers.

Our Commitment to Data Security
We maintain reasonable physical, electronic, and managerial procedures to protect Personal Information. When you place orders or access your account information, we usually offer the use of a secure server. The secure server software receives encrypted information through the Secure Sockets Layer (SSL) of your internet browser which encrypts the Personal Information you input before it is sent to us and seeks to prevent anyone else from reading it as the information travels from your computer to ours. If you are still concerned about placing an order online, please feel free to call a customer service representative at 1-800-528-3446 and place your order via phone or mail your order to:

R&R Products, Inc.
Customer Service
3334 E Milber St.
Tucson, Arizona 85714

Children's Privacy
R&R Products has no intention of collecting personal information from children at this site.

How You Can Access or Correct Your Information
If you are a registered user of the Web site, you can access and correct certain Personal Data that we collect online and maintain by clicking on "Your Account" and entering your username and password. For other questions related to updating or changing your account information, please send an e-mail to customerservice@rrproducts.com. If any errors in your Personal Information cannot be corrected by accessing "Your Account", please contact us using the contact information below. You may also contact us using the information below to ask us to remove your Personal Information from our records, electronic or otherwise. However, we will need to maintain certain Personal Information about your product purchases in our records for purposes such as warranty and product information.

Usernames and Passwords
It is your responsibility to safeguard any username or password that you have received in connection with the Web site, and to notify us if you ever suspect that the security and confidentiality of such username or password has been compromised in any way. You are solely responsible for any use of this Web site via your username and password.

Access
If Personal Information you have submitted through the Web site is no longer accurate, current, or complete, and you wish to update it, please send an email to customerservice@rrproducts.com. We will usually be glad to update your information, but we reserve the right to use Personal Information obtained previously to verify your identity, to administer our warranty program, or to take other actions that we believe are appropriate.

Changes to the Policy
Our privacy practices, like the online medium itself, are subject to change. We reserve the right to change this policy from time to time in our sole discretion. Please check this policy frequently and particularly before you submit additional Personal Information via the Web site. All revisions to this Privacy Policy will be posted on the site via a link from the home page of the site. In the event that we change a significant or material term in this Privacy Policy, we will notify affected visitors by revising the link on the home page to read "Newly Revised Privacy Policy" that notifies visitors of the change.

 

ACCESS TO YOUR INFORMATION / CALIFORNIA PRIVACY NOTICE

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.


Access to Specific Information and Data Portability Rights

You have the right to request that R&R Products disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request we will disclose to you:

  • The categories of sources for the personal information we collected about you, if any.
  • Our business or commercial purpose for collecting or selling that personal information, if any.
  • The categories of personal information we collected about you, if any.
  • The categories of third parties with whom we share that personal information, if any.
  • The specific pieces of personal information we collected about you (also called a data portability request), if any.


Deletion Request Rights

You have the right to request that R&R delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information, if any, from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech or ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.


Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

  • Calling us at 1-800-528-3446
  • Visiting www.rrproducts.com
  • Emailing us at customerservice@rrproducts.com


Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.


We cannot substantively respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.


Authorized Agent

You may designate an authorized agent to submit a request to know or a request to delete if:

  • You provide the authorized agent written permission to do so; and
  • Verify your identity directly with us


Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing (including electronic e-mail notification).

We will deliver our written response electronically unless you direct us to deliver by mail.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.


However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

 

Contact Information

If you have any questions or comments about this notice, the ways in which R&R collects and uses your information described in the R&R Privacy Notice for California Residents, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

 

Phone: 1-800-528-3446

Website: www.rrproducts.com

Email: customerservice@rrproducts.com

Postal Address:

Attn: Customer Service

R&R Products, Inc.

3334 E Milber St.

Tucson, AZ 85714