Please call customer service at 800-528-3446 to request a returns authorization "RGA" number.
Customers may return any Product purchased from this Site for any reason within 120 days of delivery.
The RGA will provide detailed instructions on the return process. Product must be in new, sellable condition when returning for a refund. Upon receipt and confirmation of the return by R&R Products, Customer will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return, except in cases of the wrong Product being shipped by R&R Products, or in the case of a damaged or defective Product. In the case of a damaged or defective Product, Customer may choose to have the Product replaced with the identical Product, or if the Product shipped was not the Product ordered by the Customer, Customer may elect to have the correct Product shipped. R&R Products will not accept returns sent C.O.D. If the Product was damaged in transit, R&R Products requests that you hold the Product and original packaging and call the carrier for inspection and pick-up. R&R Products strongly encourages you to send returns with a tracking number or delivery confirmation number. R&R Products is not responsible for lost or damaged returns. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
Refunds will only be issued to the credit card used for the original purchase. In the event that card is no longer active, a refund will be issued via check.