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Need
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| Frequently Asked Questions | ||
| Frequently Asked Questions | ||
| How do I contact Customer service? | Customer Service can be reached by telephone at 800-528-3446, Monday through Friday 6am to 4:30 pm Mountain Time. You may also fax orders to 520-294-1045 | |
| What is my order status? | 99% of all orders are shipped the same day and arrive to their destination within 2 days. If you have not received your order, feel free to contact customer service for an update. | |
| Return Policy | Call customer service toll free 800-528-3446 in the US to request a return authorization number. Returns will not be accepted without prior approval. All returns are subject to a 10% restocking charge. | |
| Shipping Options | Continental USA only: Orders under $400 are shipped Federal Express* Air Freight - you only pay ground freight rates. *Although we make every effort to have all orders shipped the same day the order is received, shipping times may vary due to the availability of products in our warehouse. Some heavy or bulky items may not qualify for FedEx delivery. Air freight does not apply in Arizona or New Mexico. Overnight service.You may choose FedEx Standard or Priority Overnight Service for an additional fee. You simply pay the difference from our standard delivery. Call customer service for pricing. |
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| International Shipping | Orders outside the USA are subject to import charges and taxes which are the responsibility of the purchaser. Please call 520-889-3593 for information. | |
| Payment Options | Open Account - You may apply for open account status to receive Net 30 billing terms. Please contact Customer Service to receive an application. Credit Cards - R&R accepts Visa, MasterCard and American Express. COD - Cash on Delivery orders are accepted for an additional $6.00 handling fee. |
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| Sales Tax | Sales tax is collected in the following states: AZ, CA, GA, FL, NV, OH, SC, TX, WA | |
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Copyright © 2007
R&R Products, Inc. All rights reserved.
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